Question 1

How does your reservation deposit system work for outdoor?

Accepted Answer

Our reservation system lets you put down a small deposit (typically 10-20%) to hold outdoor for 24 hours. It lets you lock a piece while you arrange transport from Studio City or finalize a decision. The deposit is applied in full toward the purchase price when you complete the order; if you cancel, it's refunded less our actual, documented costs — or, at your option, issued in full as store credit.

Question 2

Does outdoor come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation outdoor — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

Question 3

What's your return policy on outdoor?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on outdoor — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 4

Is there enough parking at the warehouse to pick up outdoor?

Accepted Answer

Yes. We have a large lot at 13544 Imperial Highway with room for pickup trucks, SUVs, and rental trucks. The loading area is around the back of the building. Pull up, let our team know which outdoor order you're picking up, and we'll help you load it safely.

Question 5

Do you deliver outdoor to Studio City?

Accepted Answer

Yes — at 24 miles out, Studio City is inside our 50-mile crew delivery area. Our crew delivers Monday through Saturday; you choose an available date and time window at checkout. Crew delivery to Studio City is estimated from ~$126 for a small item (your exact price is calculated from your address at checkout).

Question 6

Do you deliver outdoor to 91604?

Accepted Answer

For 91604 and the rest of Studio City (about 24 miles out by road), delivery to Studio City is estimated from ~$126 for a small item (your exact price is calculated from your address at checkout). The calculator at checkout is the source of truth — it factors in your floor, elevator access, and the size class of the outdoor you're ordering.

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