Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

Is your office cheaper than buying on Amazon?

Accepted Answer

Often, because we're pricing from a liquidation cost base. Send us an ASIN from Dana Point and we'll confirm whether we have the same item and how the prices compare.

Question 2

Can I get more photos of the office before ordering?

Accepted Answer

Every office listing has multiple photos — typically front, back, sides, corners, any hardware, and close-ups of any condition issues. Photos are shot under warehouse lighting, not retouched. If you're in Dana Point and want more angles, call (562) 568-8883 and we can take additional shots and text them over.

Question 3

What's your return policy on office?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on office — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 4

How does your reservation deposit system work for office?

Accepted Answer

Deposits are 10-20% of the purchase price and hold the office for 24 hours. Useful if you need time to arrange a truck rental from Dana Point or talk it over at home. The deposit is applied in full toward your purchase when you finalize; if you cancel, it's refunded less our actual, documented costs, with a full store-credit option.

Question 5

Can I order office over the phone for Dana Point delivery?

Accepted Answer

Phone orders work well. Call (562) 568-8883 — we'll walk through the piece, answer questions, take payment, and schedule Dana Point delivery. Great for larger office where you want to verify dimensions or fit before ordering.

Question 6

Does office come with a warranty?

Accepted Answer

Manufacturer warranties usually do NOT transfer on liquidation office — check the listing for your specific unit. What we do cover: any undisclosed damage or defects reported within 48 hours of delivery — email returns@francisretail.com with photos, and we resolve it at our election (replacement parts, repair, a replacement unit, partial credit, or a return with refund) at no cost to you.

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