Name: Francis Retail
Address: 13544 Imperial Highway, Ste B, Santa Fe Springs, CA, 90670, US
Telephone: (562) 568-8883
Rating: 5.0

Question 1

Can you hold a piece of office for me until I get to the warehouse from Charter Oak?

Accepted Answer

Yes. We can hold a piece of office with a deposit — a reservation-style hold for up to 24 hours while you arrange transport from Charter Oak or inspect in person. The deposit is applied in full toward the purchase price; if you cancel, it's refunded less our actual, documented costs (or taken in full as store credit, your option). Without a deposit, we can't lock inventory; liquidation stock moves too fast.

Question 2

What's the best time to drive from Charter Oak to pick up office?

Accepted Answer

Our warehouse is off the 5 freeway near the 605 interchange — one of the easiest freeway junctions in LA. From Charter Oak, allow about 20 minutes in normal traffic. Early morning (before 8AM) or mid-afternoon (between 1-3PM) are the fastest windows. Avoid the 5PM rush if you're hauling office back yourself.

Question 3

Is there enough parking at the warehouse to pick up office?

Accepted Answer

Yes. We have a large lot at 13544 Imperial Highway with room for pickup trucks, SUVs, and rental trucks. The loading area is around the back of the building. Pull up, let our team know which office order you're picking up, and we'll help you load it safely.

Question 4

Is Francis Retail a legitimate place to buy office?

Accepted Answer

Yes. Francis Retail LLC is a registered California business at 13544 Imperial Highway, Ste B, Santa Fe Springs. We have a 5.0-star Google rating from 52 reviews, a physical warehouse you can visit, and a real phone number answered by real people: (562) 568-8883. You're welcome to walk in and see the office before buying online.

Question 5

How does your reservation deposit system work for office?

Accepted Answer

Put down 10-20% to reserve a office piece for 24 hours through our reservation system. For Charter Oak buyers who need to drive in or arrange transport, it's the safe way to guarantee the piece. The deposit is applied in full to the final purchase total; cancellations are refunded less our actual, documented costs (or taken as store credit in full).

Question 6

How far is your office warehouse from Charter Oak?

Accepted Answer

Our warehouse at 13544 Imperial Highway in Santa Fe Springs is about 15 miles from Charter Oak — roughly 20 minutes by car. You can shop online and pick up office, or walk the floor during business hours. Prefer delivery? Crew delivery to Charter Oak is estimated from ~$83 for a small item (your exact price is calculated from your address at checkout).

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