Question 1

Can I inspect office in person before buying?

Accepted Answer

We actively encourage in-person inspection before you commit. Walk in anytime Mon-Fri 9-5 or Saturday 10-4, or book a scheduled inspection slot through the website. No deposit required. For Aliso Viejo shoppers that's a 40-minute drive, and it's worth it for a big-ticket office desks.

Question 2

How does your reservation deposit system work for office?

Accepted Answer

Deposits are 10-20% of the purchase price and hold the office for 24 hours. Useful if you need time to arrange a truck rental from Aliso Viejo or talk it over at home. The deposit is applied in full toward your purchase when you finalize; if you cancel, it's refunded less our actual, documented costs, with a full store-credit option.

Question 3

Is your office furniture commercial-grade or for home offices?

Accepted Answer

Both. Some of our stock is commercial-grade (rated for daily 8+ hour use in a corporate environment); some is consumer-grade. Truckloads from Costco or Amazon tend to be consumer-grade. Aliso Viejo home offices often don't need commercial-grade — consumer does fine for 8 hours daily.

Question 4

How often do you get new office in?

Accepted Answer

Inventory changes as new truckloads arrive, and our office stock moves fast — a piece that's in stock today may be gone soon. If you see something on the site you want and you're in Aliso Viejo, don't wait. You can also save it to a wishlist to get notified if a similar piece comes in.

Question 5

What's your return policy on office?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on office — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 6

What do the condition grades mean for office?

Accepted Answer

We grade on a clear scale: Brand New, New – Damaged Box, In Box Like New, Open Box (New / Like New / Good / Fair), Refurbished, Used, and As-Is / For Parts. Most office in our warehouse falls into an Open Box tier — basically new with imperfect packaging or a small cosmetic issue. We photograph every flaw so you see what you're getting before you pay.

Discount Office Furniture in Aliso Viejo, CA

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