Question 1

Do your kitchen appliances come with manufacturer warranties?

Accepted Answer

Manufacturer warranties usually do NOT transfer — check each listing. Brand-new sealed appliances may still qualify for the original manufacturer warranty when you register as a normal buyer. Open-box and graded appliances ship without manufacturer warranty, but we stand behind condition descriptions with a 48-hour damage/defect window (email photos to returns@francisretail.com and our team chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you). Whittier customers should check each listing for current warranty status.

Question 2

What's your return policy on appliances?

Accepted Answer

Three tiers: (1) Damage/defect — report within 48 hours with photos to returns@francisretail.com; our team reviews it and chooses the fix — parts, repair, replacement, partial credit, or a return with refund — at no cost to you. (2) Change of mind on appliances — 7 days with our authorization, eligible Brand New / Open Box grades only, item must be unused and resalable, you pay the return transport, 15-30% restocking fee applies. (3) As-Is / For Parts items are final sale (always disclosed on the product page). Full policy at francisretail.com/returns.

Question 3

Can you hold a piece of appliances for me until I get to the warehouse from Whittier?

Accepted Answer

Yes. We can hold a piece of appliances with a deposit — a reservation-style hold for up to 24 hours while you arrange transport from Whittier or inspect in person. The deposit is applied in full toward the purchase price; if you cancel, it's refunded less our actual, documented costs (or taken in full as store credit, your option). Without a deposit, we can't lock inventory; liquidation stock moves too fast.

Question 4

Can I get more photos of the appliances before ordering?

Accepted Answer

We photograph each piece from multiple angles before listing. Listings typically cover structure, fabric close-ups, corners, and any flaws. If a Whittier customer needs more — a specific corner, a seam, a cushion underside — we'll take extras on request.

Question 5

Do you have reviews from real customers I can read?

Accepted Answer

Yes. We have a 5.0-star Google rating from 52 reviews — read them on Google Maps by searching "Francis Retail Santa Fe Springs," or look up our Place ID (ChIJSbwX-m7TwoARM4SKNGgzAQQ) to verify independently before ordering.

Question 6

What's the best time to drive from Whittier to pick up appliances?

Accepted Answer

We're just off the 5 freeway at the Telegraph exit. For Whittier customers, that's about 15 minutes door-to-door in light traffic. Pickups after 3PM tend to hit commuter traffic on the way home, so mornings and Saturday are best if you're hauling appliances yourself.

Open Box Kitchen Appliances in Whittier, CA

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